Orders
Can I order products from multiple manufacturers in one purchase?
Yes. Jerico Inc. represents a range of trusted manufacturers, and you can include products from multiple brands in a single order. Our team will coordinate everything for you to ensure a smooth and efficient process.
How do I check the status of my order after it’s been placed?
We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.
Can I modify or cancel my order after it has been placed?
We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards.
Shipping
What shipping options are available for my order?
We offer standard and expedited shipping options depending on your location and the products ordered. Once your order is confirmed, our team will provide estimated delivery times and tracking details so you’ll always know when to expect your shipment.
How long does delivery usually take after an order is processed?
Yes, we do offer international shipping to many countries. During the checkout process, customers can select their country, and shipping costs and estimated delivery times will be provided accordingly.
Do you offer expedited or international shipping options?
Yes, we do offer international shipping to many countries. During the checkout process, customers can select their country, and shipping costs and estimated delivery times will be provided accordingly.
Returns
How do I request a return or exchange for my order?
If you need to return or exchange an item, simply contact our team with your order details. We’ll guide you through the process and provide return instructions. We aim to make it quick and hassle-free, ensuring you get the right product or a prompt resolution.
When can I expect my refund after returning an item?
Initiating a return is simple. Log in to your account on our website, go to the order history section, and select the item you wish to return. Follow the provided instructions to generate a return authorization, and then ship the item back to us using the prepaid shipping label provided.
Are there any restocking fees or conditions I should know before returning an item?
In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs. We recommend using our provided prepaid shipping label for hassle-free returns.